Return and exchange
When returning a package from abroad: contact us by e-mail post@protex.no to make an agreement on the method of return.
Cancel the purchase
You can cancel all or part of the purchase within 90 days.
- If the item is unused with all tags on and that it is returned in the item’s original packaging.
Crediting
When returning an item, we will refund the amount as soon as we can, usually on the same day as the package arrives. It may still take a few days for the money to return to your account. If you have paid by card, the money will automatically be transferred back to your card.
If you have chosen an invoice, it will be canceled if you have not already paid. If the due date is before we receive the return, we recommend that you pay the invoice to avoid additional fees from Klarna. If you have paid the invoice, the amount will be refunded.
If you have questions about your invoice, you can contact Klarna customer service tel. + 47 21 01 89 91 or contact customer service on their website: klarna.com.
Complaint
When making a complaint, you must also describe the problem with the item. If you believe that there is a fault with the item, we would like you to contact us at post@protex.no and send a picture of the fault.
